18/04/2017 DUNCAN AVIATION RECEIVES ROLLS-ROYCE AUTHORIZATION
Duncan Aviation recently received a new authorization from Rolls-Royce. This means that Duncan Aviation is approved for CorporateCare® and new engine warranty work on aircraft at all Duncan Aviation facilities and remote work locations. Duncan Aviation is authorized, trained and equipped to perform engine removals and installations, line level inspections, maintenance and repair, and service bulletins.
Now, Duncan Aviation representatives file warranty claims directly on behalf of its customers. This saves the customer the inconvenience of making a cash outlay and waiting for a reimbursement.
Rolls-Royce has recently developed an online tool for filing claims called the Authorized Service Center Business Toolkit. The toolkit gives direct access to the Rolls-Royce database for CorporateCare, new engine warranty and campaign programs, and eliminates the need to exchange spreadsheets and paperwork by email. Duncan Aviation representatives simply log onto the toolkit and enter a customer’s information to review the customer’s specific coverage and to create, update, and submit claims for CorporateCare and warranty items.
James Prater, Manager Engine Service, says, “I applaud Rolls-Royce for its online Business Toolkit. It is a simple, intuitive tool that provides for fluid dialogue between the service center and the OEM so that we can keep the project moving forward for the customer.”
In addition, Duncan Aviation is authorized for Nacelle Warranty, which covers items such as the thrust reverser, engine cowlings and inlet.
Duncan Aviation now has additional inventory and tooling to support the Rolls-Royce Tay, BR710 and AE3007A engine models. These engines are installed on Bombardier Global and Global Express aircraft, Gulfstream (GV, GVSP, GIV, G300, G350, G450, G400, G500, and G550 models) and Embraer Legacy 600/650 and Legacy 135BJ models.