07/06/2016 DUNCAN MAKES TURBINE ENGINE SERVICES EASIER SOUTH OF THE BORDER

DUNCAN MAKES TURBINE ENGINE SERVICES EASIER SOUTH OF THE BORDER

In a move to meet the growing needs of business aircraft operators in Mexico, Duncan Aviation has made a significant investment to stage critical tooling and turbine engine support equipment there to ensure the quickest response to the most common and urgent requests from Business Aviation operators.

“Business aircraft operators in Mexico are looking for more options for quick AOG engine support,” says Rodolfo Rodriguez Zapata, Duncan Aviation Regional Manager in Mexico. “It is not unusual for an aircraft to be grounded for up to five days before an engine technician can get onsite to assess any issues. And if the right equipment is not available or the engines need to be removed and shipped to the United States for repair, they wait some more.”

According to James Prater, Duncan Aviation’s Manager of Turbine Engine Services, the delay in response to Mexico is not because his team does not have the personnel or capacity to respond quickly, but rather due to the regulations that govern bringing engine crates, tooling and equipment into Mexico. “We are able to move technicians and computers quickly in and out of the country,” he says. “But it can take up to three days for our tools and equipment to be cleared to cross the border.”

With the tooling and support equipment in place, Duncan Aviation will have a company representative onsite with the aircraft within 48 hours of receiving an AOG call. During this early assessment, they will determine what happened, take photos, and make a decision on next steps. If necessary, an engine technician and tools will be onsite within 72 hours of the original call.

For Duncan Aviation Worldwide AOG Engine Rapid Response, call +1 402.475.2611. For support in the United States, call 877.522.0111.